Privacy Policy

Torchline Events Inc. ("Torchline Events," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at torchlinevents.com (the "Site") and who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Site and services.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you fill out a contact form, submit an event inquiry, subscribe to our newsletter, or otherwise communicate with us, we may collect:

• Full name
• Company or organization name
• Email address
• Event details (event type, estimated guest count, preferred event date, event description)
• Any other information you voluntarily provide

b) Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit
• Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties

We may receive information about you from third-party services we use, such as analytics providers, advertising platforms, or social media platforms, in accordance with their respective privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our event management services
• To communicate with you regarding your event planning needs
• To send you our newsletter and marketing communications (with your consent)
• To improve our Site, content, and user experience
• To analyze website traffic and usage patterns
• To protect against fraud, unauthorized access, and other security risks
• To comply with applicable laws and regulations
• To administer and manage our business operations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

a) Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or providing services to you (e.g., email marketing platforms, analytics providers, web hosting services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

b) Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or use of your personal information.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Event inquiry data is retained for up to 3 years after your last interaction with us.
• Newsletter subscriber information is retained until you unsubscribe.
• Website analytics data is retained for up to 26 months.

When your information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Site to function properly (e.g., session management, form submissions). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data. We use services such as Google Analytics for this purpose.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are only placed with your consent.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site.

For more information about cookies, visit www.allaboutcookies.org.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@torchlinevents.com or info@torchlinevents.com.

Canadian Privacy Rights: If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, if applicable, provincial privacy legislation. We are committed to complying with these laws.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting infrastructure, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms (e.g., social media pages, venue partner websites). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

10. International Data Transfers

Our Site is hosted and operated in Canada. If you access our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using our Site, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Material changes will be communicated via a prominent notice on our Site or by email to affected individuals.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: